1. Your customer experience and satisfaction is our top priority and goal.
Our staff of Product Specialists and Customer Service Representatives
provides assistance to customers who need assistance on ordering or have
questions about an existing order. Our priority is to offer the best shopping
experience possible.
2. Free Shipping
& No Sales Tax! At Skateboardlink.com, all orders over $89.99 are shipped
free to the continental US and you pay NO sales tax unless your order
is being shipped to the state of Arizona.
3. Reputable
We are proud members of Yahoo! Shopping network and have achieved top
ratings. It is the four-star Top Service rating. We
have been in business for over 10years and are growing rapidly. We have
over 40,000 previous customers and have an approval rating over 99%.
4. Privacy
We respect your privacy. We do not sell our customer information to any
other company. We do not send out junk mails or email spams to our customers.
5. Secure
Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects
customer information such as credit card numbers, names, and addresses
during the exchange between your computer and our server. All credit card
transactions are processed through our SSL secure server. You'll know
the information is protected if the closed-lock symbol pops into view
in the lower right- or left-hand corner of your screen while you are checking
out.
We want to
assure you that every purchase you make is a secure transaction. Once
you are finished shopping and move on to our "checkout" area,
you will be transferred to our secure server, which will encode your credit
card information and deliver it only to us.
6. Low Price
Skateboardlink.com offers low prices on everything we carry. If you should
find a lower price from a legitimate competitor on an identical item we
stock (including shipping, tax, etc), even if it's an "advertised
special," we will meet or beat the competitor's price. To receive
your discount, please contact us at info@skateboardlink.com
(This guarantee excludes closeouts, liquidations, store specific coupons
or rebates, and clearance items. We do not match auction sites (e.g. ebay)
or wholesale club prices in which there is a fee to join, such as BJ's
Wholesale, Costco Wholesale, & Sam's Club Wholesale). Skateboardlink
will not price match orders placed previously or already received.
7. 15-Day
Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase
online from Skateboardlink.com. If you are not satisfied with an item that
you have purchased from us, you may return the item within 15 business
days upon receiving your order for a full refund of the purchase price,
minus the shipping & handling fees. Please read our Return Policy
for more information. (Any "Free Shipping" item returned will
have the outbound freight charge deducted from the total return.)
For further
details, please read our full Policies & Procedures.
8. Responsible
and Accessible
Our customer service department answers emails within 24 hours or the
next business day. Our goal is to answer all customer emails within the
same business day. If you have any questions or comments, please send
them to info@skateboardlink.com
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